Terms & Conditions


These general terms and conditions of sale apply to the sales contract (hereinafter referred to as the “Contract”) of the products (hereinafter referred to as “the product” or “products”) offered by Umani srls Via F. Vicarelli n.11, 60027, Osimo, AN, P. IVA 02736080421 Website www.umaniofficial.com (hereinafter referred to as “the website”) to the users of the site (hereinafter referred to as “Customers” or “Customer” ).

All information on this website is in Italian and English.

The reference law for the contracts concluded by Umani srls with the Customer is specified in the Italian Codice del Consumo (Legislative Decree No. 206 of 6 September 2005), in particular Sections II (Articles 50 to 61), III (Articles 62 and 63) and IV (Articles 64 to 67).

The Customer declares that he has read all of the aforementioned general information and conditions of sale before placing the order.

The Customer also declares that he has the legal capacity to undertake as provided in these general conditions.


These general terms and conditions of sale have the object of defining the rights and obligations of the parties in the context of distance selling of goods provided in the on-line store.


This version of the General Terms of Sale refers to all the online sales made to the Customers.


This contract is made up of the following documents: these general sales conditions, the confirmation order. The photographs that illustrate the products on the website are not part of the contract and are for descriptive purposes only.


Any order confirmation signed by the validation click is an irrevocable commitment of the Customer, which can be revoked only in the cases provided by this contract in the article “Rejection right/returns” and “Order processing”.


The conclusion of the contract will only be effective upon confirmation of the order by Umani srls.

The Customer will receive by email a receipt notification confirming the order, with all the elements of the contract (including ordered items, prices, delivery dates, shipping costs).

Umani srls reserves the possibility of not confirming an order for any reason, especially if related to a product supply issue or to a problem related to the order received.

Umani srls can not be held liable for delivery errors due to inaccuracies or incompleteness in filling out the purchase order by the Customer.

Umani srls shall also not be held liable for any damage that may have occurred to the products after delivery to the carrier responsible for their carriage, nor for delays in delivery caused by the carrier.


The offers on this website will be valid until the listed items are available.

Umani srls reserves the right to inform the Customer, within 20 days from the purchase, through the e-mail address associated with their profile, any unavailability of one or more of the purchased items.

Umani srls will reimburse (on the credit card or Pay-Pal account used for the purchase) the purchase cost and shipping costs incurred by the Customer.

The unavailability of one or more of the ordered items will not, however, give the customer the right to cancel the entire order.


The price guaranteed to the buyer is the one posted on the website at the time of purchase. Product prices are final. They do not include any shipping costs, which will be indicated in the order confirmation.

The receipt will be enclosed to the package.


The Customer intending to make a purchase must complete the online order in the website dedicated section, where, following the procedures indicated therein, he will confirm his order and make the payment. The payment is due at the time of the purchase.

The Customer agrees to pay the price for the product ordered on the website (including shipping costs) through the available payment methods.

The Customer declares that he/she has all the necessary permissions to use the payment tool indicated when placing the order. Umani srls reserves the right to cancel the order if Umani srls does not receive the payment.

In the case of credit card payment or bank transfer Umani srls reserves the right to request, within 24 hours, a copy of the Customer’s ID proving effective ownership of the credit card. In case of failure in providing a valid ID, Umani srls may refuse payment and cancel the order.

– Paypal

Paypal is a secure payment system used around the world and created to simplify e-commerce. The user has the option to send money by using his/her email address and password (if registered), or his/her credit card. Upon confirmation of the order the Customer will be directed to the PayPal login page. They can then end payment directly from their PayPal account, if registered users, or by credit card.

Accepted credit cards are those that will be active on the website at the time of purchase.

Bank transfer must be made according to the following details:

Bank Account: 05/01/23953

Bank: Banca di Filottrano SC

Beneficiary: Umani srls

ABI: 08549

CAB: 37490

IBAN: IT18R0854937490000050123959


When choosing to pay by bank transfer, the order will be processed only after the actual receipt of the amount due.

The bank transfer must be made by the Customer within 3 (three) working days from the confirmation of the order. In case of no receipt of the transfer within this deadline the order will be canceled. The reason of the transfer must list the order number as well as the Customer’s full name. The payment method, once selected, can no longer be changed.

Payment on delivery is not allowed.


Risk of loss or damage passes to buyer upon delivery to the carrier.

During the rejection period referred to in Article 14, the Customer is responsible for the item. In case of damage or destruction of the product during Customer custody, the latter will face all the consequences.


The order will be processed upon acceptance of the order by Umani srls and in any case not later than the day following the confirmation of the order, subject to the availability of the ordered product and subject to a specific agreement between the parties. In case of unavailability of the ordered item, Umani srls is committed to inform the Customer as soon as possible, and will indicate any renewed availability deadline. See Art.6 regarding products availability.


The delivery area corresponds to the coverage area of the offering. The shipping cost will be specified from time to time at the end of the order.

Delivery in Italy is carried out Monday through Friday via GLS courier in 24/48 hours excluding smaller islands, Sicily, Calabria and Sardinia, for which delivery will take place within 72 hours.

International deliveries will take place via DHL courier according to the timing given at delivery time.

The products are delivered to the address indicated by the Customer. Delivery is intended to be at street level. The request for delivery to a specific floor (if available) must be indicated by the Customer upon the final confirmation of the order. Umani srls, subject to the provisions of Art. 6, commits to deliver the products to the address communicated by the Customer in the purchase order, through the carrier responsible for transporting them. Umani srls can not be held liable for errors in delivery due to inaccuracies or incompleteness in filling out the shipping and delivery details by the Customer. Umani srls can not be held responsible for any damage that may have occurred to the products after delivery to the carrier responsible for transporting them and for delays in delivery.

Umani srls delivers throughout Italy and abroad. Deliveries to remote areas (eg Venice Laguna) may entail variations in the shipping rates indicated. Delivery is carried out via GLS or DHL couriers; Post Boxes are not considered valid addresses for delivery.

The delivery document issued by the courier, dated and signed by the Customer upon delivery of the product, will constitute a proof of transport and delivery of the goods. Upon delivery, the Customer must verify the content, compliance and status of the product. In the event of delays, failures, total or partial losses or other problems, it is the Customer’s right to file a complaint against the carrier without the liability of Umani srls being ever taken into account. Therefore, upon delivery, Umani srls recommends that the customer reviews the conditions of the products before signing the receipt. In case of anomalies, the Customer must refuse delivery of the products or write down their detailed terms. These terms must be confirmed to Umani srls by registered mail with acknowledgment of receipt within three (3) business days after delivery of the products.



Available items are shipped within 1-2 business days (Monday to Friday) from the order date.

During the period of sales or promotions, shipping may take longer.


Pre-ordered items are shipped as soon as they become available.

Payment is made at the time of order, although the goods are shipped later in the season.

We would like to remind new customers that Umani srls can ask their bank or Paypal to verify the transaction, even by contacting the counterparty bank. Such verification may cause some delay in the shipment of the ordered item.

Estimated delivery times from shipping date:

USA and Canada: 1-4 working days depending on destination

Europe – European Union – Standard Shipping: 2-6 business days depending on destination

Europe – European Union – Express Shipping: 1 business day for main destinations / 2-3 business days for remote destinations

Europe – Extra European Union – Express Shipping: 1-2 business days for major destinations / 2-3 business days for remote destinations

Latin America: 3-5 business days

Asia and the Middle East: 2-5 business days

Australia and Oceania: 2-5 business days for major destinations / 4-5 business days for remote destinations

Africa: 2-5 business days

Russian Federation: 3-6 business days

Please note that in Italy the following days are public holidays and the courier does not dispatch:

January 1

January 6

Easter and Easter Monday

April 25

May 1

June 2

August 15

November 1


In case of absence of the consignee during delivery, the carrier will leave a notice at the delivery address indicated by the Customer.

If the recipient is absent also during the second delivery attempt, the products must be picked up at the address and following the directions indicated by the carrier.

In case of non-withdrawal within the deadline set by the carrier, the products will be returned to Umani srls, which reserves the right to reimburse the price of the products, leaving shipping costs charged to the Customer.


The Customer has the right to terminate the Contract without penalty and without specifying the reason, from the receipt of the order confirmation sent by Umani srls, no later than fourteen working days after receipt of the product at the address indicated for delivery. The date on the delivery receipt is full proof of receipt of the product by the Customer. The Customer can notify Umani srls of his/her rejection choice through the specific procedure found on the website in the dedicated section on “my account” or alternatively through the e-mail address: customerservice@umaniofficial.com. If the product has already been delivered, the customer is required to return it to Umani srls. To that end:

– the deadline for returning the product is fourteen days after product delivery; the date on the delivery receipt is the one taken into consideration. The product will be considered returned when delivered and accepted by the local Post Office.

If the product has been delivered, the substantial integrity of the product is a requirement for it to be returned. The Customer must send the product properly packed; Umani srls does not accept damaged returns, but only items kept in normal state of preservation. Products that are damaged by detergents/additives or products damaged by the Customer will not be replaced nor refunded. The Customer must place a copy of the delivery document inside the return box. The transportation risks for the return of the products are entirely borne by the Customer. The costs for returning the products to Umani srls are responsibility of the Customer (see European Court of Justice judgment, 15 April 2010, Case C-511/08).

– the costs for returning the items to Umani srls are responsibility of the Customer. If the Customer returns an item in accordance with the provisions of these conditions of sale, Umani srls will reimburse the sums paid by the Customer on the credit card or Pay Pal account or through the bank details provided by the Customer. Refunds will be free of charge, within thirty days from the date of request of returns made by the Customer, as foreseen by Legislative Decree 6/9/2005 no. 206 and Art.55 of the Italian Codice del Consumo;

– all custom products (eg with embroidered initials) can not be rejected nor returned


In order to avoid any inconvenience, the products are subjected to sample verification by Umani srls before being shipped. Any defects or obvious malfunctions found may however be reported and, if applicable, the Customer may request, within the rejection and return terms, the replacement of the product with another product chosen by the Customer and sent at the expense of Umani srls. If this is not possible, Umani srls will proceed to refund the Customer.


The pictures and video presentations of the products are posted on the website only with a descriptive end, given that the quality of the images, including an accurate display of the color variations, may depend on software and computer tools used by the Customer while visiting the website.

Umani srls does not take any responsibility for the problems caused to the Customer by the use of the website and the technologies used.


Umani srls informs that the website, along with all the trademarks, patents and designs related to the sale of the products, are protected by the applicable intellectual and industrial property rights, and any kind of reproduction, communication, distribution, publication, alteration or transformation, in whatever form and for whatever purpose they occur, are striclty prohibited.

Umani srls reserves the right to act legally to protect such aspects. Umani srls holds no responsibility for the trademarks and other distinctive signs that appear on the products sold on the website, towards which the Customer does not acquire any right following the conclusion of the Contract.


Umani srls owns personal data collected at the time of registration to the website as well as those subsequently communicated at the time of purchase by the Customer, exception made for the data relating to the payment procedure, for which we refer to the banking institutions through which the transaction is made. For information regarding the processing of personal data, including the rights under art. 7 of Legislative Decree no. 196/03, please refer to the detailed information already provided at the time of registration at the umaniofficial.com website or available here.


The “confirmation click” is an electronic signature. This electronic signature has the same value as a handwritten signature between the parts.


These Terms and Conditions, including any legal notices and disclaimers contained on this website, constitute the entire agreement between Umani srls  and the Customer in relation to the use of the website.

No other general or particular condition communicated by the Customer may be included nor excluded from these general conditions.


If any provision of these terms and conditions is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these terms and conditions unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.


Any communication may be sent to the following email address: customerservice@umaniofficial.com.


The agreement between Umani srls and the Customer is intended to be concluded in Italy and governed by Italian law.